At Nyra Horizon, we strive to ensure you are fully satisfied with your purchase. If you receive an item that is damaged, defective, or not as described, we’re here to help.

Return Eligibility
You may request a return within 1–3 days of receiving your order. To qualify, the item must be:

• Unused and in its original condition
• Returned with all original packaging and tags

How to Request a Return
To initiate a return, contact us at [email protected] within 1–3 days of delivery. Please include your order number, a description of the issue, and clear photos (if applicable). Our team will review your request and provide return instructions.

Refund Process
Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be issued in cash at the time of return pickup or through a direct arrangement via our delivery partner, in line with our Cash on Delivery process.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or use-related concerns. These will be clearly mentioned on the product page where applicable.

Late or Missing Refunds
If you haven’t received your refund within the agreed time, please contact us at [email protected] for support.

We’re committed to resolving any concerns promptly and appreciate your trust in Nyra Horizon.